From:  ONElist Tech Support <admin@onelist.com>
Date:  Tue Jul 27, 1999  2:57 pm
Subject:  ONElist system delay

Hello,

Email delivery for  a small number of ONElist  communities was delayed today due to  a power failure at our  service provider. Normally, this isn't an issue because of  the redundant power backup systems in place to support the ONElist system. Our service provider is aware of our -- and your great unhappiness with this situation.

All systems are back up and functioning normally. Email may be delayed a bit while the backlogs are cleared. No email was lost.

I'd like to apologize for this situation. As part of our commitment to providing the best possible  customer experience, we have designed the ONElist  system   to  deliver  email   as  quickly  and   reliably  as possible.  It  is  my job  to  make  sure  that  we  live up  to  that commitment.

As always, I welcome your feedback and comments.

Thanks,
 

Mark
--
Mark Fletcher
President/CEO, ONElist Inc.